Refund policy

Returns Eligibility

Our intention is that you love the product you recieve however, if for whatever reason you are not satisfied, you have 30 days to return the product. Due to the nature of our products (food supplements), we can only process a full refund if:

• The product is unopened, unused, and in its original sealed packaging

• The product is returned within 30 days of receipt

• The product is in a resalable condition

How to Return an Item

1. Click here or Email us at sales@primalstrengthnutrition.com with your order number and reason for return.

2. We will confirm whether your return is eligible and provide return instructions.

3. Securely package the item and return it to the address provided (see bottom of page)

Customers are responsible for return postage costs, unless the item is damaged or incorrect (shipping costs reimbursed with refund).

We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.

Refunds

Once we receive your return, we will notify you once your refund has been processed.

• Refunds will be processed to your original payment method

• This will be completed within 14 days of receiving the returned item

Damaged or Incorrect Items

If your product arrives:

• Damaged
  

• Incorrect

Please contact us at sales@primalstrengthnutrition.com within 48 hours of delivery, including photos where possible.

We will offer:

• A replacement, or

• A full refund (including postage)

Exchanges

We do not currently offer direct exchanges. If eligible, please return the item for a refund and place a new order.