Terms of service

Last updated: 03/01/2026

OVERVIEW

Welcome to Primal Strength Nutrition Ltd ("Primal Strength Nutrition", "we", "us", "our"). We operate this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide you with a curated shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms"), together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services. Please read them carefully, as they include important information about warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Services.

1. Company Information

Primal Strength Nutrition Ltd is a company registered in England and Wales (Company Number: 16281967).

Registered address:
19 Manor Way
Cheshunt
United Kingdom
EN8 8UL

Email: sales@primalstrengthnutrition.com

2. Access, Eligibility, and Accounts

You must be at least 18 years old to use our Services and purchase our products. By using the Services, you confirm that you meet this requirement.

To use certain parts of the Services, you may be required to provide information such as your email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, or assign your account to any other person.

3. Our Products and Information Disclaimer

All products sold through our Services are food supplements and are not medicines.

  • Our products are not intended to diagnose, treat, cure, or prevent any disease

  • Information provided on the Services is for general informational purposes only

  • You should consult a qualified healthcare professional before using any food supplement, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition

We make reasonable efforts to display products accurately; however, colours or appearance may vary depending on your device or screen settings. We do not guarantee that product appearance or quality will meet your expectations.

Product descriptions, availability, and pricing are subject to change at any time without notice. We reserve the right to discontinue or limit quantities of any product.

4. Orders and Contract Formation

By placing an order, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline any order at our discretion.

A legally binding contract is formed only when:

  • Your payment has been successfully processed, and

  • You receive an order confirmation email from us

Once an order has been accepted, we may be unable to accommodate cancellation or changes. If we cancel or modify an order, we will attempt to notify you using the contact details provided.

You confirm that purchases are for personal or household use only and not for resale, export, or commercial purposes.

Returns are subject solely to our Returns & Refunds Policy.

5. Prices, Billing, and Payment

All prices are displayed in GBP (£) unless otherwise stated.

  • Prices include VAT where applicable

  • Prices, promotions, and discounts are subject to change without notice

  • Shipping, handling, customs, or import charges are not included unless expressly stated

You agree to provide accurate and up-to-date payment and billing information. By submitting payment details, you represent and warrant that you are authorised to use the chosen payment method and that all charges will be honoured.

6. Shipping and Delivery

Delivery times provided at checkout are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our reasonable control.

Once products are handed over to the carrier, title and risk of loss pass to you.

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Please see our Shipping Policy for full details.

7. Returns and Refunds

Due to the nature of food supplements:

  • Returns are accepted only for unopened and unused products

  • Return requests must be made within 30 days of delivery

  • Damaged or faulty items must be reported promptly with supporting information

Refunds are processed in accordance with UK consumer law. Full details are available in our Returns & Refunds Policy.

8. Intellectual Property

All content included in the Services — including text, images, logos, graphics, designs, and trademarks — is owned by Primal Strength Nutrition Ltd, Shopify, or their respective licensors, and is protected by UK and international intellectual property laws.

You may use the Services for personal, non-commercial use only. No content may be copied, reproduced, modified, distributed, or exploited without our prior written consent.

9. Optional Tools and Third-Party Links

The Services may include tools or links provided by third parties. We do not monitor or control these tools or websites and provide access to them on an “as is” and “as available” basis.

Your use of third-party tools or websites is entirely at your own risk, and we are not responsible for any harm or loss arising from such use.

10. Relationship with Shopify

Primal Strength Nutrition is powered by Shopify, which enables us to provide the Services. However, all sales are made directly between you and Primal Strength Nutrition.

You acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and us. You expressly release Shopify and its affiliates from any claims arising from purchases made through the Services.

11. Feedback

If you submit any feedback, reviews, suggestions, or other content, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, and publish such content for any purpose.

You represent that you own or have the necessary rights to submit feedback and that it does not violate any laws or third-party rights.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on the Services may contain errors or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors and to cancel or modify orders if information is inaccurate.

13. Prohibited Uses

You agree not to use the Services for any unlawful purpose or in a way that infringes the rights of others, interferes with the operation of the Services, or exposes Primal Strength Nutrition, Shopify, or users to harm or liability.

We reserve the right to suspend or terminate access for violations of these Terms.

14. Termination

We may terminate or suspend your access to the Services at any time without notice if you breach these Terms. You remain liable for all amounts due up to the date of termination.

15. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available”, without warranties of any kind, either express or implied, to the fullest extent permitted by law.

16. Limitation of Liability

To the fullest extent permitted by law, Primal Strength Nutrition, its affiliates, and Shopify shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products.

Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

17. Indemnification

You agree to indemnify and hold harmless Primal Strength Nutrition, Shopify, and their affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Services.

18. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement and Waiver

These Terms, together with referenced policies, constitute the entire agreement between you and us. Failure to enforce any provision does not constitute a waiver of our rights.

20. Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms at any time without notice.

21. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

22. Changes to These Terms

We may update these Terms from time to time. Continued use of the Services following changes constitutes acceptance of the revised Terms.

23. Contact Information

If you have any questions about these Terms, please contact us at:

📧 sales@primalstrengthnutrition.com